Privacy Policy

This Privacy Policy explains how Adana Adventures handles personal data when you use the website, submit an inquiry, or arrange a guided nature walk or day excursion. It also describes the main purposes for processing, the circumstances in which data may be shared, and the choices available to you.

Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to inquiries, assess route suitability, confirm meeting and return arrangements, manage bookings and payments, communicate about weather or access changes, deliver guided excursions, maintain business records, improve website performance, and comply with legal obligations. We may also use limited technical data to secure the website, prevent misuse, and troubleshoot service issues.

Processing is limited to the operational needs of the website and excursion services.

Service Providers

We may share personal data with service providers that support website hosting, communication tools, booking administration, payment processing, analytics, and record management. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed to perform their role.

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from public authorities, or when disclosure is necessary to establish, exercise, or defend legal claims. We may also share information to protect our rights, users, staff, or the security of the website and services.

Legal disclosures are limited to what is necessary and proportionate.

User Rights

Your Rights

You may have the right to request access to your personal data, correction of inaccurate information, deletion where permitted, restriction of certain processing, or objection to processing in limited circumstances. Where we rely on your consent, you may withdraw it for future processing based on consent. Some requests may be limited by legal or contractual obligations.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect your information, we may ask for details needed to verify your identity and understand your request. We will review and respond within the time required by applicable law, or within a reasonable period if no specific deadline applies. If we cannot fully comply, we will explain the reason where permitted.

Requests are reviewed against identity and scope before any disclosure or correction is made.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage bookings, complete excursions, maintain business records, and meet legal, accounting, or dispute-resolution requirements. When data is no longer needed, we delete it, anonymize it, or restrict it so it is no longer actively used, subject to applicable law.

Retention is based on the purpose of collection, legal obligations, and the need to resolve service issues.

Policy Updates

Policy Changes

When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide an additional notice through the website or another reasonable channel.

This policy may be revised to reflect changes in our practices, legal requirements, or website features.

01 · Collection

Data We Collect

We may process identification and contact details, booking and inquiry details, route preferences, fitness or suitability information you choose to provide, payment-related records, communication content, and technical data such as device and usage information. For guided excursions, we may also process information needed to confirm meeting arrangements, route suitability, weather-related adjustments, and service delivery.

The categories of data collected depend on how users interact with the website and booking process.

02 · Sources

How We Collect Data

We collect personal data when you submit a request through the website, contact us by email or phone, make a booking, or communicate with us about an excursion. We also receive data from payment and service systems used to complete transactions, and we generate limited technical records from website activity, such as log data and cookie-related information.

Most information comes directly from users, while some technical data is created automatically during site use.

03 · Cookies

Types of Cookies

We may use essential cookies needed for the website to function, cookies that help understand how the site is used, and cookies that support basic preference storage. Cookie duration may be limited to a session or may continue for a longer period, depending on the function. We do not use cookies to make decisions about you without human involvement.

Cookie use is limited to operational, analytical, and preference-related purposes.

04 · Controls

Cookie Controls

We use standard cookies and similar technologies for site operation, usage analysis, and remembering basic preferences. You may block or delete cookies through your browser controls, and you can usually set the browser to warn you before cookies are stored. If cookies are disabled, some parts of the website may not function as intended.

Cookie preferences can be managed through browser settings, and some browser features may limit site functionality.

Contact Information

Email contact

[email protected]

Telephone contact

+90 501 497 58 56

Postal address

Mahfesığmaz, Damar Arıkoğlu Bulvarı 36, 01170, Çukurova, Adana

Privacy inquiries